Free Shipping - AUS Orders Over $100 Free Express Shipping - AUS Orders Over $120

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FAQ

Order Information

Once you have completed your order, you’ll receive a confirmation email with your order details. Our team will then be working extremely quickly to get this order picked and packed and sent out to you.

Once this has been dispatched, you’ll receive an email notifying you of this (within 24 hours) with a tracking number included.

Standard Shipping 

  • 2–5 business days

    • Metro to metro: ~2–3 business days

    • Regional areas: ~3–5 business days

Express Shipping 

  • 1–2 business days

    • Next-business-day delivery in most metro areas

    • Regional or rural: allow 2–3 business days

Need help? Please get in touch by simply contacting us at silvergear.site@gmai.com. Make sure to have your details at the ready!

You are more than welcome to return your item unless the product description states it is non returnable  please refer to “Product Details” for more information) or see our refunds and returns page.

Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags.

If your order hasn’t shipped yet, email us immediately at silvergear.site@gmail.com and we’ll try to update or cancel it for you.

What size should I get?

If you want a more standard fit, consider sizing down. Check our size chart on the product page or email us at silvergear.site@gmail.com

  • Customer emails you
    📧 Send returns to: silvergear.site@gmail.com
    Ask them to include:

    • Order number

    • Reason for return/exchange

    • Photo of the item (optional, but helpful)

    • Mail it back to  28-32 gap road 

  • You process the refund or exchange

    • Once we get the item back and confirm it’s in good condition:

      • Refund via WooCommerce/Stripe

      • Or ship out the new size

Please do your best to try on, handle and repackage the items with care. Items must be returned in their original condition – unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags.

OUR SERVICES

Returns & Refunds

  • Refunds are issued to your original payment method.

  • Please allow 3–7 business days for processing after we receive the returned item.

Space Planning

Graphic study showing arrangement of spaces, room layouts, and activities making.

Shipping

We know you don’t want to wait — that’s why we ship fast using Australia Post.

  • Standard Shipping: 2–5 business days

  • Express Shipping: 1–2 business days (metro areas)

Permitting

Graphic study showing arrangement of spaces, room layouts, and activities making.

Contact & Support

Got a question, issue, or just want to say hey?
Our support team is available 24/7 via email silvergear.site@gmail.com

We aim to reply within 24 hours, but it's often much quicker.

Technological Design

Graphic study showing arrangement of spaces, room layouts, and activities making.

Elevated streetwear. Refined design, limited releases, crafted for those who lead. Style That Speaks.

Contact Info

silvergear.site@gmail.com

2025 SILVERGEAR. Designed with purpose.

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