How to Return Your Order
We want you to love your purchase. If you're not completely satisfied, follow these simple steps to return your items.
-
1
Initiate Your Return
Visit our returns portal: silvergear.returnscenter.com Enter your order number and the email address used at checkout. Follow the on-screen instructions to submit your request. Once approved, you’ll receive instructions on how to send your item back to us.
-
2
Pack Your Items
Ensure all items are unworn, unwashed, and in their original condition with tags attached. Pack them securely in the original packaging if possible.
-
3
Print Your Label
Download and print the prepaid return label from your account. Attach it securely to the outside of your package.
-
4
Ship Your Return
Drop off your package at any authorized carrier location. You'll receive a refund within 3-7 business days after we receive your return.
Frequently Asked Questions
You have 30 days from the date of delivery to initiate a return for a full refund.
Yes! We offer free exchanges for different sizes or colors. Simply select 'Exchange' when initiating your return.
Most sale items are returnable within 30 days. Items marked as 'Final Sale' cannot be returned or exchanged.
Refunds are processed within 3-7 business days after we receive your return. It may take an additional 3-5 days for the refund to appear in your account.
If you receive a defective item, please contact our customer service team immediately. We'll arrange a free return and send you a replacement at no cost.
