You can cancel your order within 24 hours of placing it. To cancel:
If your order has already been shipped, you'll need to wait until it arrives and then initiate a return.
Order modifications are possible within 2 hours of placing your order. After this time, orders enter our fulfillment process and cannot be changed.
To modify your order:
We'll do our best to accommodate your request if the order hasn't been processed yet.
We accept the following payment methods:
All transactions are secure and encrypted. We never store your full credit card details.
Your payment is processed immediately when you place your order. You'll receive a confirmation email with your order details and receipt.
For buy now, pay later services like Afterpay, the payment schedule will be outlined at checkout. - (Unavailable)
Note all estimated shipping times vary based on your location:
Express shipping options are available at checkout for faster delivery.
We offer a 30-day return policy on all unworn items with original tags attached.
To initiate a return:
Refunds are processed within 5-7 business days of receiving your return.
Currently, we only ship within Australia. We're working on expanding our shipping options to include international destinations in the near future.
Sign up for our newsletter to be notified when international shipping becomes available.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
To track your order:
Can't find what you're looking for? Our support team is here to help.
Ph +61 402 480 387 - Email support@silvergear.com.au
