Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Eligibility
You may request a return or exchange within 30 days of receiving your order, provided that:
- The item is unused, unworn, and unwashed
- All original tags are attached
- The item is returned in original packaging
- The item is in resalable condition
Any items that show signs of wear, washing, damage, or alteration will not be eligible for return or exchange.
How to Return
Contact our customer service team to initiate a return. You'll receive a return authorization and shipping label. Pack items securely in original packaging and ship within 7 days of receiving your return label.
Refunds
Refunds are processed within 3-7 business days of receiving your return. The refund will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We're happy to exchange items for a different size or color, subject to availability. Contact us to arrange an exchange. If the replacement item has a different price, we'll refund or charge the difference.
Damaged Items
If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange for a replacement or full refund, including shipping costs. Claims must be made within 48 hours of delivery.
Questions
For any questions about returns or exchanges, please contact our customer service team. We're here to help make your experience as smooth as possible.
How to Return Your Order
We want you to love your purchase. If you're not completely satisfied, follow these simple steps to return your items.
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1
Initiate Your Return
Visit our returns portal: silvergear.returnscenter.com Enter your order number and the email address used at checkout. Follow the on-screen instructions to submit your request. Once approved, you’ll receive instructions on how to send your item back to us.
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2
Pack Your Items
Ensure all items are unworn, unwashed, and in their original condition with tags attached. Pack them securely in the original packaging if possible.
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3
Print Your Label
Download and print the prepaid return label from your account. Attach it securely to the outside of your package.
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4
Ship Your Return
Drop off your package at any authorized carrier location. You'll receive a refund within 3-7 business days after we receive your return.
Frequently Asked Questions
You have 30 days from the date of delivery to initiate a return for a full refund.
Yes! We offer free exchanges for different sizes or colors. Simply select 'Exchange' when initiating your return.
Most sale items are returnable within 30 days. Items marked as 'Final Sale' cannot be returned or exchanged.
Refunds are processed within 3-7 business days after we receive your return. It may take an additional 3-5 days for the refund to appear in your account.
If you receive a defective item, please contact our customer service team immediately. We'll arrange a free return and send you a replacement at no cost.
