Shopping Information
Shipping
Free standard shipping on orders over $100. Express shipping available at checkout. Orders typically ship within 1-2 business days.
Returns & Exchanges
We offer 30-day returns on unworn items with tags attached. Free returns for Australian customers. Exchanges available for different sizes or colors.
Size & Fit
Our garments run true to size. Check our size guide for detailed measurements. For between sizes, we recommend sizing up.
Payment Options
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Buy now, pay later options available through Afterpay and Klarna.
Care Instructions
Machine wash cold with like colors. Tumble dry low or hang to dry. Do not bleach. Iron on low heat if needed. Check individual product labels for specific care instructions.
Contact Us
Need help? Email us at support@silvergear.com.au or use our live chat. Our customer service team is available Monday-Friday, 9am-5pm AEST.
Got Questions? We've Got Answers
Simply enter your promo code at checkout in the discount field before completing your purchase. The discount will be applied automatically to eligible items in your cart.
Only one promo code can be used per order. However, promo codes can be combined with ongoing sales and promotions already applied to products.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through encrypted channels.
Standard shipping within Australia takes 3-5 business days. Express shipping arrives in 2-4 business days. Note these are only estimates and shipping times can vary depending on location and conditions.
Yes! We offer free standard shipping on all Australian orders over $100 AUD. Free express shipping on all Australian orders over $120 AUD.
We offer hassle-free returns within 30 days of purchase. Items must be unworn with original tags attached. Contact our support team to start your return and receive a prepaid shipping label or visit our return portal (https://silvergear.returnscenter.com/request-returns).
Once your order ships, you'll receive a tracking number via email. Click the tracking link to see real-time updates on your delivery status. You can also track orders from your account dashboard or via our tracking portal (https://track.silvergear.com.au).
Yes - if the item is in stock. Simply email us at support@silvergear.com.au with your order number and size request asap.