Returns & Refunds
Our Returns Policy
At SILVERGEAR, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer hassle-free returns within 30 days of delivery.
Return Conditions
To be eligible for a return, items must be:
- Returned within 30 days of delivery
- Unworn, unwashed, and in original condition
- With all original tags and packaging intact
- Accompanied by proof of purchase
Refund Process
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Need Help?
If you have any questions about returns or need assistance, please contact our customer service team.
Frequently Asked Questions
You have 30 days from the date of delivery to initiate a return. Items must be unworn, unwashed, and in their original condition with all tags attached.
Visit our Returns Portal and follow the simple steps to create your return request. You'll receive a prepaid shipping label via email.
Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be issued to your original payment method.
For hygiene reasons, underwear, swimwear, and earrings cannot be returned unless they are faulty. Sale items marked as Final Sale are also non-returnable.
For Australian customers, we provide a prepaid return label at no cost. International customers are responsible for return shipping costs unless the item is faulty or incorrect.
Yes! When creating your return request through our Returns Portal, you can select the exchange option and choose your preferred size or color.
You can track your return status at any time by visiting our Returns Portal. You'll receive email updates at each stage of the return process.
Please contact our customer service team immediately with photos of the damaged or faulty item. We'll arrange a replacement or full refund, including return shipping costs.